Privacy Policy

PRIVACY POLICY

SUMMARY

In this Privacy Policy, the terms “Hope4Paws Animal Rescue Inc” “we”, “us” or “our” refers to Hope4Paws Animal Rescue Incorporated ABN 63 294 273 664.

Through our vision of ending homelessness, cruelty, impulse buying and unwarranted euthanasia, Hope4Paws Animal Rescue Inc is committed to protecting your personal information while ensuring the safety and suitable placement of animals in our care. This policy outlines our ongoing obligations to you in respect of how we collect and manage your personal information.

We have adopted the Australian Privacy Principles Guidelines contained in the Privacy Act 1998. https://www.legislation.gov.au/Details/C2020C00168

POLICY

Under the Privacy Act, personal information means information or an opinion, true or false and whether recorded in a material form or not, about an individual whose identity can be reasonably ascertained from that information or opinion.

COLLECTION OF PERSONAL INFORMATION

Hope4Paws Animal Rescue Inc will collect your personal Information for the primary purpose of providing our products and services to you, to ensure the safety of our volunteers, foster carers, and the animals in our care. Information we collect:

• Name, Phone and Facsimile numbers, Date of Birth, Addresses, Email Addresses.
• Profession, Occupation, or job title.
• If you apply to become a volunteer or foster carer, information about your educational and employment background, a police check, medical assessments, and a working with children check.
• Details of products or services you may have purchased from us or any additional information necessary to respond to your enquiries.
• Information you provide to us such as complaints or suggestions, volunteer, foster carer, donation, or fundraising information including through our website and our social media pages.
• Social Media pages (Facebook username, Instagram username, LinkedIn username)
• Information required in order to facilitate online purchasing of products and services from our website.

HOW PERSONAL INFORMATION IS COLLECTED

Hope4Paws Animal Rescue Inc will collect, hold, use and disclose your personal information so that we can perform our animal welfare, educational and fundraising functions and to provide the best possible quality of support and customer service. This will be completed through interactions with you and may include communicating in person, by phone, email, mail, website, and social media platforms.

• Interacting with you and maintenance of your details.
• Rescuing an animal and placing into foster care.
• Facilitating animal adoption and foster carers.
• Providing Veterinary and grooming services.
• Operating palliative care programs for senior or sick dogs.
• Accepting product donations such as beds, towels, blankets.
• Processing Payments and refunds.
• Fundraising and developing while maintaining relationships with potential donors and supporters.
• Providing educational programs.
• Assessing applications for foster carers and volunteers.
• Dealing with complaints in a timely manner.
• Conducting quality assurance.
• Act in Accordance with our Health and Safety Guidelines and Risk Management policies.
• Maintaining our business record and the running of our rescue.
• Any purpose disclosed to you and to which you have consented.
• Any purpose you would otherwise reasonably expect.

DISCLOSURE

We may disclose your personal information to the following parties for the above purposes:

• Government, regulatory and law enforcement authorities.
• Our professional advisors including lawyers, accountants, auditors, IT specialists and business advisors.
• Your references if you have applied to become a volunteer.
• Our financial institution and debt collection agencies.
• We may also store, process or back up your personal information on servers that are located overseas. Given the nature of how data is stored, either in the “cloud” or on third party servers located in multiple sites, it is not possible for us to advise you of the countries where your personal information may be stored.

ACCESS

If you wish to gain access to the information that we hold about you, please contact our Directors on the details provided at the end of this policy. We may charge you a fee for providing you with access to your personal information.

ACCURACY

We take reasonable steps to ensure that the personal information we collect, hold and use is accurate, up-to-date, and complete.

We encourage you to contact us if you believe that any of the personal information, we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading. You may request we correct the information by contacting the Directors on the details provided at the end of this policy.

SECURITY

All reasonable steps are taken to ensure that your personal information is treated confidentially, kept secure, protected against unauthorised use, and is used or disclosed or both, for the purposes which it was collected. Please be aware that the internet is not a secure environment and when you provide us with information over the internet you do so at your own risk.

We protect your personal information by restricting access to personal information and securely destroying your personal information when it is no longer needed for our record retention purposes.

We hold your personal information in both paper-based and electronic files. Electronic information is stored on a secured drive which is password derived. We seek to ensure that personal information that we hold is protected from misuse, interference, and loss from unauthorised access.

COOKIES

We use Cookies on our website, which may collect personal information. Cookies are small pieces of information that are stored by your browser in your computer’s memory and they are used to record how you navigate our website on each visit. Cookies and other tools that are used in any part of our website will be used for our internal management purposes including collating statistics regarding website traffic.

Most browsers automatically accept cookies and other online tools in common use, but you can usually change your browser to prevent cookies being stored and to reject other tools our site may use.

BREACHES OF PRIVACY

If you believe that your privacy has been breached, please contact us at privacy@hope4pawsanimalrescue.org.au and we will seek to resolve the issue with you in accordance with the Privacy Act.

MARKETING

We may use the personal information that we hold about you, including your contact details, to provide you with information about activities and events that may be of interest to you or to seek your support for such activities. You may opt out from receiving all or certain types of marketing information from us at any time by contact us at privacy@hope4pawsanimalrescue.org.au.

CHANGES TO THE PRIVACY POLICY

We may make changes to the Privacy Policy at any time without notice to you. At any time, our current Privacy Policy is available on our website.

CONTACT US

If you would like any further information about this policy, have a complaint, or question please contact us using the details below:

Attention: The Directors

Email: privacy@hope4pawsanimalrescue.org.au
Phone: 0410 188 197
Address: PO Box 5041, Cairnlea VIC 3023

CONTACT INFORMATION